Introduction

Welcome to Gudu! Your privacy is of paramount importance to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our mobile application and services. By using Gudu, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information

When you register or use our services, we may collect personal information such as:

• Full Name
• Phone Number
• Email Address
• Physical Address (for delivery purposes)
• Payment Information (including billing addresses and credit card details)
• National Identification or Passport Number (for certain deliveries requiring verification)

1.2 Location Data

We collect real-time location information via GPS to track packages, optimize routes, and provide you with accurate delivery estimates. You can disable location tracking at any time in your device settings, but doing so may affect certain functionality.

1.3 Usage Data

We automatically collect data about how you use the app, including:

• Device information (e.g., type, operating system, and version)
• IP address
• App interaction and usage logs
• Errors and crashes

2. How We Use Your Information

We use the information we collect for the following purposes:

• To facilitate the pickup, transport, and delivery of packages.
• To improve and optimize our services.
• To communicate with you about your deliveries, account updates, promotions, and changes to our terms and services.
• To process payments securely.
• To detect and prevent fraud, unauthorized access, or other violations of our policies.

3. Sharing of information

We only share your information in the following scenarios:

• With Delivery Partners: To ensure successful deliveries, we share the necessary information (such as your name, delivery address, and contact information) with our delivery partners.
• With Third-Party Service Providers: For services like payment processing, we share your data with trusted providers who comply with strict privacy and security standards.
• Legal Obligations: We may disclose your data when required by law or in response to a legal request.

4. Data Security

We implement industry-standard security measures to protect your personal information. This includes encryption, secure servers, and regular security audits. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.